FAQ's

Frequently Asked Questions

Do products contain any animal products?

All items are made without eggs, dairy milk, butter and gelatine . Please note that items containing sprinkles, may not be vegan and this will be specified on relevant product pages or in response to order inquiries.

Can I get my product gluten-free?

Some of our items can be made gluten-free. All items that can be made gluten-free will be highlighted but will be an additional cost. Please refer to the description on the item.

Can I get my item sugar-free?

Do any of the products contain nuts?

If you have a severe nut allergy, please note that all products are made in a facility that handles nuts and nut-based items. However our facility is deep cleaned before starting each order item. Please include any food allergies that you may have when placing your order.

Do I need to place my order in advance?

We highly suggest that you place your orders as soon as possible to secure your preferred date. Orders must be placed at least 48 hours in advance. All cake orders must be placed at least 7 days in advance with full payment to confirm order.

Can I change or cancel my order?

Any change or cancellation should be made at least 2 days in advance. Any change or cancellation to cake orders should be made at least 5 days in advance. Please note a fee will be applied if orders are changed or cancelled after this time.

Can my order be delivered straight to my door?

Yes, we deliver to almost every area throughout Trinidad. Please note that there is a delivery fee based on location.

Can I collect my order instead of paying for delivery?

We offer free pick-up at Trincity Mall, Grand Bazaar and West Mall. Simply select your desired option when checking out.

Are the prices on the website in TTD?

What are the payment methods?

Payments are accepted via online bank transfer and cash on delivery (not applicable to cake and gift card orders). Receipt from online bank transfer must be emailed to us to confirm your order and is due within 48 hours from when order is placed. Orders where online bank transfer is chosen for payment but receipt is not sent, will not be prepared.

I placed my order, what happens next?

After you place your order, you will receive your order confirmation and invoice. If you are paying with online bank transfer, instructions and banking information is provided when this option is selected. You are required to send receipt from your transfer in order to confirm your order. Upon receipt, we will then contact you to confirm delivery details during our business hours.
For cake orders, full payment is required before your order and delivery date can be confirmed. Upon payment, you will be contacted to confirm your delivery.
For custom orders, please see our custom order page or email us at orders@ivyandrue.com

Why was my order cancelled?

Delivery must be confirmed when placing all orders through our booking calendar where you can browse all available dates and times. You can browse our availability with when you need your items before proceeding with checkout. If you forget to schedule your delivery when checking out, we will contact you to confirm. If you do not schedule your delivery or respond to us when we attempt to confirm within 48 hours, your order will be cancelled. If you made payment, a full refund will be issued.
If you selected online bank transfer but your payment receipt was not made within 48 hours, we will attempt to contact you to remind you and if no payment is made, your order will be cancelled.
If you placed an order for a custom cake and payment was not made after payment reminders have been sent, your order will be cancelled within 48 hours of final reminder.